Privacy Policy

Last updated: October 30, 2025

Your data, your rights

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: we're not some faceless corporate entity. We're your training partners, and just like in the ring, trust matters.

At Halrion Voidborn Fitness, we treat your personal info the same way we treat your training - with respect and serious attention to detail. This policy breaks down what we collect, why we need it, and how we keep it safe.

We operate under Canadian privacy laws (PIPEDA), and we're pretty straightforward about the whole thing. No hidden moves, no cheap shots - just honest transparency about your data.

Personal Identification Info

When you sign up or interact with us, we'll ask for stuff like your name, email, phone number, and address. Pretty standard gym paperwork - we need this to set up your account and keep in touch.

Health & Fitness Data

Since we're dealing with combat training and intense workouts, we need to know about any medical conditions, injuries, or physical limitations. This isn't us being nosy - it's about keeping you safe during training. We also track your progress, attendance, and performance metrics to help you hit your goals.

Payment Information

Credit card details, billing info, transaction history - the usual financial stuff. We use secure payment processors, so your card info doesn't actually sit on our servers getting dusty.

Technical Data

When you visit our website, we collect IP addresses, browser types, device info, and how you navigate around the site. It's mostly for fixing technical issues and making the site work better.

  • Service Delivery: Managing your membership, scheduling sessions, providing coaching, and basically running the gym operations smoothly.
  • Safety & Customization: Tailoring workouts to your fitness level and health status. We're not gonna have you sparring if you've got a shoulder injury - that's just common sense.
  • Communication: Sending class reminders, schedule changes, promotional offers, and updates about what's happening at the gym. You can opt out of marketing stuff anytime.
  • Payment Processing: Handling membership fees, session payments, and keeping financial records straight for both of us.
  • Improvement & Analytics: Understanding what's working and what needs tweaking in our programs and services.
  • Legal Compliance: Meeting our obligations under Canadian law and keeping proper business records.

We don't sell your data. Period. That's not how we roll. But there are a few situations where we might share info:

Service Providers

Payment processors, email platforms, scheduling software - the tools that help us run things efficiently. They only get what they need to do their job, and they're bound by confidentiality agreements.

Legal Requirements

If the law requires it or if we're dealing with legal proceedings, we'll disclose what's necessary. We'll also share info if there's a genuine safety concern.

Business Transfers

If we ever sell the gym or merge with another facility (not planning on it, but hey, life happens), your info would transfer as part of that deal. You'd be notified if this goes down.

With Your Consent

Sometimes we might ask if we can share your success story or testimonial. That's always your call - you have full control.

We take security seriously - think of it as the guard you keep up during sparring. Here's how we protect your data:

Encryption

SSL/TLS encryption for data in transit and secure encryption for stored data. Your info is scrambled up tight.

Access Control

Only authorized staff can access your data, and they only see what they need to see. No snooping allowed.

Secure Storage

We use reputable cloud services with strong security protocols and regular backups. Your data's not sitting on some dusty server in our back office.

Regular Updates

We keep our systems patched and updated. Security isn't a one-time thing - it's ongoing maintenance.

Real talk though: no system is 100% bulletproof. We do our absolute best, but if there's ever a breach, we'll let you know ASAP and tell you what steps to take.

Under Canadian privacy law, you've got some solid rights when it comes to your personal info. Here's what you can do:

Access Your Data

You can request a copy of what we've got on file. We'll get that to you within 30 days, usually in a simple PDF format.

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it. Keeping accurate records benefits both of us.

Request Deletion

Want your data wiped? We can do that, though we might need to keep some stuff for legal or accounting reasons (tax records, injury waivers, etc.).

Opt-Out of Marketing

Don't wanna hear about new programs or special offers? No worries - just unsubscribe from emails or tell us directly. You'll still get important account stuff though.

Data Portability

Moving to another gym? You can get your data in a format that's easy to transfer elsewhere. No hard feelings.

To exercise any of these rights:

Email us at info@halrionvoidborn.info or call (604) 555-8947. We'll need to verify your identity first (for obvious security reasons), but then we'll get you sorted out.

Yeah, we use cookies. Not the delicious kind - the digital tracking ones. Here's the breakdown:

Essential Cookies

These keep the site working - login sessions, security features, basic functionality. You can't really opt out of these without breaking the site.

Performance Cookies

Help us understand how people use the site - what pages get visited, where folks click, load times, etc. All anonymous stuff that helps us improve the experience.

Marketing Cookies

These track your browsing to show relevant ads and measure campaign effectiveness. You can disable these through your browser settings if they bug you.

Managing Cookies: Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of the site less functional.

We don't keep your data forever. Here's our general approach:

  • Active Members: We keep your data as long as you're training with us, plus whatever's needed for service delivery.
  • Former Members: After you leave, we'll hold onto essential records for about 7 years (mostly for tax and legal compliance), then it gets purged.
  • Marketing Data: If you're just on our mailing list and haven't engaged in 3 years, we'll clean you out.
  • Special Cases: Legal holds, ongoing disputes, or injury claims might extend retention periods - that's just reality.

Our website might link to other sites - equipment vendors, nutrition resources, partner gyms, whatever. Once you click those links, you're on their turf and subject to their privacy policies. We're not responsible for how they handle your data, so give their policies a read if you're concerned.

We train people of all ages, including minors. For anyone under 18, we require parental or guardian consent before collecting any personal info. Parents have the right to review, update, or delete their kid's data at any time.

If you're a parent with concerns about your child's data, reach out to us directly and we'll